Lessons From The Mouse PDF Free Download

  1. Lessons From The Mouse Book
  2. Lessons From The Mouse Pdf
  3. Disney Customer Service Training Powerpoint
  4. Disney Customer Service Pdf

Bird of Paradise Flower

You will enjoy creating this exotic flower (that looks like a bird!) in soft pastels - draw it on black paper for added drama.
Good for students ages 8 and up.
File Size: 360 kb
File Type: pdf
Download File

Western Tanager

This quick project would make a nice Father's Day gift from a creative child! Black paper is best as the ground for this colorful pastel drawing.
Good for students ages 8 and up.
File Size: 446 kb
File Type: pdf
Download File

Starry Night Reproduction

The classical way to learn to draw is to copy the great masters. This practice builds confidence and broadens the student's style. Try a close up of Vincent van Gogh's 'Starry Night' in soft or oil pastels.

Good for students ages 8 and up.
File Size: 520 kb
File Type: pdf
Download File

Paper and Pastel Peaches

Try this simple mixed medium project that uses cut or torn paper and pastels. Using good quality pastel paper is best, but kids may like to try it with construction paper.
Good for ages 8 and up.
File Size: 382 kb
File Type: pdf
Download File


This project uses soft pastels, charcoal pencil and red construction paper.

Good for students ages 8 and up.
File Size: 363 kb
File Type: pdf
Download File

Fall Leaves

This project is a nice way to record the beautiful colors of Autumn and see how powerfully complementary colors work together!
Good for students ages 8 and up.
File Size: 286 kb
File Type: pdf
Download File

Still Life of Pears

This quick study of light and shadow will give confidence to the beginner pastel artist. The simple shapes of the pears make this uncomplicated composition fun and easy to draw for kids as well as adults.
Good for ages 8 and up.
File Size: 578 kb
File Type: pdf
Download File

Czech Landscape

This simple design is a great launch into hard pastels. Learn how your stroke can add movement to your drawing while rendering this flowing landscape.
Good for ages 10 and up.
File Size: 664 kb
File Type: pdf
Download File
Goodreads helps you keep track of books you want to read.
Start by marking “Lessons from the Mouse” as Want to Read:
Rate this book

Free download or read online Dont Give Up, Dont Give In: Lessons from an Extraordinary Life pdf (ePUB) book. The first edition of the novel was published in November 18th 2014, and was written by Louis Zamperini. The book was published in multiple languages including English, consists of 238 pages and is available in Hardcover format. The main characters of this non fiction, biography. LESSON PLAN 4: BOOK THEME: Makers of Mischief LITERACY OBJECTIVE: Identifying the past tense and using it correctly and consistently. PSHE OBJECTIVE: Understanding consequence and making good choices. Giving constructive feedback. EXTRACT USED: from ‘The Great Mouse Plot’ and ‘Mr Coombes’ LESSON PLAN 5: BOOK THEME: Descriptions LITERACY. POLLUTION PPT and PDF Free Download: Environmental pollution can be defined as a change that is not wished or desired in the chemical, physical, or biological characteristics of any component of the environment (air, water, and soil) which can cause harmful effects on various or many forms of life.

See a Problem?

We’d love your help. Let us know what’s wrong with this preview of Lessons from the Mouse by Dennis Snow.
Not the book you’re looking for?

Preview — Lessons from the Mouse by Dennis Snow

What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades - it turns out there is plenty to learn. Dennis Snow's Lessons From the Mouse provides ten no-nonsense, practical principles that anyone, anywhere can apply. He entertains while he educates with chapters like 'What Time is the 3:00 Parade?' Is No...more
Published August 1st 2008 by DC Press
To see what your friends thought of this book,please sign up.
To ask other readers questions aboutLessons from the Mouse,please sign up.

Be the first to ask a question about Lessons from the Mouse

This book is not yet featured on Listopia.Add this book to your favorite list »
Rating details

I'm not in the habit of saying you should only have one book on a particular subject. There are hundreds of incredible books on customer service. Put me in the proverbial 'desert island' situation with one customer service book and I'll take the 'Mouse!'
Dennis Snow has crafted a clear, concise approach to customer service that can be installed in any business culture whether you're a solopreneur and you are your customer service department or you're running a major corporation. He's got the cre
When you talk about companies who lead the customer service revolution, Disney is normally at the top. Since Dennis Snow worked there, he now provides the top ten tips that can be applied to your life and how to make customer service a priority at your company.
What's great is how Dennis breaks down each tip and shows how they can be applied to your life or business. Then at the end, he asks several questions on how each tip can be implemented into your company.
Excellent customer service book. This isn't a long book. Take the time to read it. There are some very valid 'lessons' in here. Dennis Snow is also an excellent speaker. ...more
One of the schools I work with is using this book as a vehicle to re-establish the culture and vision of their school. It has many analogies that can apply to any work environment. The book is written by a former Disney employee that explains what tricks of the trade occur to make Disney a magical place.
It is inspirational and makes for great group dialog. The names of a few of my favorite chapters may provide some insight to the nature of the message.
- 'Never Let Backstage Behavior Come Onstag
Shocker: an anthropology professor didn’t like a book about Disney Corporate Culture. The ideology about labor and expectations of workers seems to ignore boundaries and limits of what employers should expect of their employees. When your examples of good employees literally drive from Tampa to Orlando to drop off someone’s laptop, or take a stranger’s laundry home to wash, maybe the problem is the employer’s expectations, and not the work ethic or motivation of the employee. By the end of the b...more
Aug 08, 2021Stephanie Jackson rated it really liked it
I read this book because it came up in a repeat job that I was interpreting for, for new employee training. The company philosophy was rubbing me a bit the wrong way and this book was required reading. So I read it both as preparation work for future work with this company and because I was genuinely curious. In the end, it wasn't terrible. I expected it to be 100% of what you need to do as an employee (individual responsibility) but a bit focus is what you need to do as a company (business' res...more
Dec 17, 2017Bethany McAdow rated it it was amazing
I cannot give this book enough stars! Hands down one of the best motivational books I have read in years! I got the pleasure of attending one of Mr. Snow's presentations recently and was given the book afterwards. He was one of the best speakers I have listened to in a long time. I recommend this book to ANYONE! It does not matter what position your are in....MUST read. You will not regret it....more
Easy to read, short, and to the point. I love learning through analogy, or in this case, examples. Lots of good, solid business principles consistent with leaders in customer service, marketing, and sales. Great insights without talking down to you or adding too much MBA-speak or even “Covey-Otis”
Dec 05, 2017Eden Steffey rated it it was amazing · review of another edition
Apr 25, 2018Shelby Heathcoat rated it it was amazing
An interesting view into how Disney has built it's success. I am reading this for my job and it really has made me evaluate how I respond and behave towards my coworkers and our customers....more
Lessons of the Mouse is a great book. It is a guide for all types of businesses to turn their cooperations into such. It also could be used as a self book for individuals. I found insightful.
This review has been hidden because it contains spoilers. To view it, click here.
Feb 04, 2020Sarah rated it really liked it · review of another edition
A very quick read, but some seriously good info in here for business owners/entrepreneurs on keeping your customers happy and loyal.
Mar 07, 2017Hank Francom added it
Lessons from the mouse is a book about how to have good customer service and how to be a good employee. It also gives a lot of insider details of what it’s like working at Disney land and how he had to have good customer service. At the beginning of the book it’s telling the reader about the break room and how Cinderella was smoking and how there was two Mickey Mouse’s dressed up in mascot uniforms. What do we learn from his observations in the breakroom?
The problem in this book is how he has to
Good fast read that will put some pep in your step for customer service. Easy lessons that are universal across businesses and apply to both internal and external customers. It's important to read books like this from time to time to reinvigorate yourself at work....more
Wonderful! A must-read for your employees! It's a short and enjoyable book, with stories from Disneyland and other customer service examples. It nails it. I especially enjoyed the onstage/backstage examples (don't bring 'backstage, 'onstage' (boxes left in the storefront, employee personal conversations in public areas, etc). -Because it's all about customer experience. As well: the 'there are no stupid questions' explanation was great. Ie: don't make anyone feel stupid for a question they ask (...more
Sep 25, 2019Kellie rated it liked it
Quick read about the “culture” of a company and the great customer service tips that go along with that. Basically, if you’re in the service industry, then serve people! With more than a smile and don’t act like it’s a chore. The little things really matter and can provide great joy as well as misery. While reading this I thought a lot about what teachers and schools do, which is serve the public. Education institutions provide a service, we serve students and their families. The culture of a sc...more
I was recently awarded a trip to Disney for performance and a copy of this book was placed in my room at the Disney Yacht and Beach Club. This is a quick read with many common sense principles for those in a service type industry. I wish I would have read this book prior to my trip since there was a lot of information that would have made my days at the theme parks much more enjoyable. The Fast Pass was one of the greatest things Disney could have ever invented to enhance the customer experience...more
Nov 06, 2012David rated it liked it
A quick read with insights into the Disney method of customer service. Well structured, common sense lessons from the context of the Magic Kingdom. I've heard about the 'Disney' success method for more than 25 years, and none can deny they have a great thing going. But this is one of several books about Disney's method of success, and I'd like to hear examples of where these lessons have been applied outside of the Magic Kingdom? ...more
A basic look at providing exemplary customer service; but isn't that what good customer service is; attention to detail, following the basics? Snow reminds us of that and stresses the importance of incorporating it not only everyday but with every opportunity, a philosophy that is easier to talk about and harder to deliver. A good refresher and good for an introspective look at your operation and career. ...more
Jul 07, 2021Hannah rated it it was amazing
As a former Cast Member myself, I love when someone can so beautifully describe what it's like to work for Disney in the parks. The good, the bad, and the ugly can all be seen in this book but it always comes back to the main point: customer service is key no matter what your job. This book was a great reminder for the lessons I learned while working for the Mouse and how to continue living out these lessons in my career and daily life. ...more
Nov 14, 2013Maren rated it it was amazing · review of another edition
This book really enlightens the reader with ways to be great in customer service and make sure that you are doing what it takes to keep that customer loyalty. The concepts really apply to any job whether it be teacher, CEO, nurse, and even a parent. I would recommend this book to anyone who has personal, face to face contact with anyone for any reason.
Aug 15, 2011Dale Stringer rated it it was amazing · review of another edition
This book is common sense stuff, that is no longer common. The goal of EVERY business or entity should be to follow these 10 powerful lessons from the mouse.
It's a quick easy to read and apply book. A must for anyone wanting to excel in their career.
Feb 14, 2014Amanda rated it it was amazing
Lessons from the mouse chapters
I love this book, it is very well written and very helpful. It helps to read this book one chapter at a time as it is one that you need time to digest the chapter lessons and it is written in a manner that lends itself to exactly that style of reading.
As far as business books go, this one is pretty remedial. But the messages are beneficial, the examples are accessible and the writing is engaging. A good option for customer facing people to read for inspiration and to stay fresh.
This was a quick, fun read. I learned some interesting tidbits about what it's like to work behind the scenes at DisneyWorld, plus I got some good inspirational ideas for my work/career. And it made me reflect a lot on customer loyalty!...more

Lessons From The Mouse Book

I was asked to read this book for work. Dennis Snow is presenting at our opening school meeting. I really enjoyed the book. It was a quick read but had a lot of valuable lessons for being successful in any career.
Cute at moments. Inspirational, if you have never really thought about what customer service means.
A quick read that I would recommend if you are beginning to feel cynical or bitter in your customer focused workplace.
These are some great ideas about work. I wish all employees and employers would live up to these ideals. However, we live in a world with too much cynicism, selfishness, and laziness. The examples are fairly slef-explanatory, but the writing wasn't super gripping....more
Lessons From The Mouse PDF Free Download
A basic look at providing good customer service. The book was well written and entertaining, but meant for people who are just starting their careers. It would make a good graduation present for college grads.
There are no discussion topics on this book yet.Be the first to start one »
Recommend ItStatsRecent Status Updates
See similar books…
See top shelves…

Lessons From The Mouse Pdf


Disney Customer Service Training Powerpoint

Luvvie Ajayi Jones—author, cultural critic, digital entrepreneur—might be best described as a professional truthteller. Her crazily popular...

Disney Customer Service Pdf

54 likes · 0 comments