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The Customer Service Survival Kit PDF Free Download. Posted on 12/1/2021 by admin. It’s changed a lot in the last few weeks, all due to one book recommended by a colleague – The Customer Service Survival Kit by Richard S. The guidelines covered there is collected from training materials for policemen, hostage negotiators. A bug out bag is a long-term survival kit with one core purpose—to get you away from danger as fast and as safely as possible. Other names for it include: get out of dodge bag (GOOD Bag), I’m never coming home bag (INCH Bag), 72-hour kit, go bag, bail out bag, SHTF bag, personal emergency relocation kit (PERK BAG), and many more. Now you can download and print an activity book, and two placemats for free and enjoy the engaging learning. Kids Emergency Preparedness Activity Book (PDF, 3.2 MB) Kids Emergency Preparedness K-3rd grade (PDF, 1.5 MB) Kids Emergency Preparedness 4th-6th grade (PDF, 4.2 MB).

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Downloading Publications

The Federal Emergency Management Agency has made files for the Ready Campaign's publications available to the public to download at no cost. As a result, organizations can reproduce these materials to help expand the reach with this critical information.

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Brochures for Individuals and Families

Family Emergency Plan

A form intended to help families document information necessary after an emergency.

Family Communication Plan in English, Español or Additional Languages

Family Communication Plan Fillable Card in English or

Emergency Supply List

A comprehensive list of suggested materials to use in order to prepare for emergencies in one's home and for their families.

Emergency Supply List in English or Additional Languages

General Preparedness

A comprehensive brochure explaining the key steps to emergency preparedness, including: being informed, making a plan, building a kit, and getting involved.

12 Ways to Prepare

This 9” x 6” cardstock postcard describes 12 key ways that you can prepare for disasters. Just add a USPS mailing sticker to the back to send to community members.

12 Ways to Prepare in English or Additional Languages

Pet Owners

A unique brochure containing information for pet owners and suggestions for proactive pet emergency preparedness.

Are You Ready? Guide

This comprehensive guide provides detailed information on how best to prepare for disasters within families and communities. Learn general disaster preparedness tips and best practices to inform your planning.

Are You Ready? Guide in English or additional languages.

Commuter Emergency Plan

Have a plan for traveling between work and home, and other commonly visited locations, in case of an emergency. This is a full-color, one-sided sheet.

Insurance Discussion Coverage Form

Inadequate insurance coverage can lead to a major financial loss if your business is damaged, or operations are interrupted for a period of time.

Program Coordinator Committee Worksheet

Key employees should be organized as a program committee that will assist in the development, implementation and maintenance of the preparedness program.

Risk Assessment Table

Consider the different types of disasters that could impact your company and the likelihood that they might occur.

Ark Support Number

Ready Kids Publications

Family Communication Plan for Kids

Family communication plan template designed for kids to organize emergency contact phone numbers and identify an emergency meeting place.

Family Communication Templates and Family Emergency Communication Plan and Fillable Card

The Customer Service Survival Kit PDF Free Download

Materials for Educators

Fun Customer Service Survival Kit

Emergency preparedness curriculum for grades 1-12 that teach kids what to do before, during, and after an emergency while fostering critical 21st-century skills such as problem solving, teamwork, creativity, leadership, and communication.